Privacy Policy

Your family's privacy is our priority. Learn how we protect your personal data and location information.

Last Updated: March 2025

This document sets out the privacy policy of Pathlog Pty. Ltd. ABN [TO BE ASSIGNED]. We take our privacy obligations seriously and have created this policy to explain how we store, maintain, use and disclose personal information, particularly location data of you and your family members.

By providing personal information to us, you consent to our storage, maintenance, use and disclosure of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website and mobile applications. We encourage you to check regularly to ensure you are aware of our most current privacy policy.

Types of Personal Information We Collect

The personal information we collect may include:

  • Name and contact details
  • Email address and phone number
  • Date of birth
  • Payment information (processed securely via Apple Pay or Google Pay)
  • Device information and app usage data
  • Precise geo-location data and location history
  • Family member information and relationships
  • Emergency contact information
  • Family safety preferences and alert settings
  • Any other information you provide to us

How We Collect Personal Information

We collect personal information when you:

  • Download and use our mobile applications
  • Create a Family Account or join a Family Group
  • Invite family members to join your Family Group
  • Use location sharing and family tracking features
  • Contact us for customer support
  • Use emergency features or SOS functions
  • Interact with third-party services integrated with our platform

Family Member Data Collection

When you add family members to your Family Group, we collect their personal information including location data. You must ensure that all family members have consented to this data collection and are aware of this privacy policy.

WE DO NOT SELL YOUR DATA

Unlike many competitors, we do not sell your location data or any personal information. Your family's privacy and safety is our priority, not profit from your data.

Location Services Data

On using our platform, we will request your consent to use location services to precisely identify your location. If you provide your consent, we will share your location with approved family members in your Family Group.

Family Member Consent

All family members must provide consent to location sharing. For family members under 18, parents or guardians must provide consent on their behalf.

Withdraw Consent

To withdraw consent at any time:

  • Turn off location permissions in device settings
  • Remove yourself from the Family Group
  • Contact us directly

Location Data Collection Specifics

  • We collect precise GPS coordinates when location services are enabled
  • Location data is collected continuously when the app is active
  • We may collect location data in the background to provide safety features
  • Location history is stored for the duration specified in your subscription
  • Location data includes timestamps, movement patterns, and frequently visited locations

Third-Party Location Services

When you enable location services, data is also collected by Google (Android) or Apple (iPhone) according to their privacy policies.

Use of Your Personal Information

We collect and use personal information for the following purposes:

  • To provide family location tracking services
  • To send safety alerts and notifications to family members
  • To store your identity documents for verification purposes
  • For record-keeping and administrative purposes
  • To improve and optimize our service offering and customer experience
  • To comply with our legal obligations, resolve disputes or enforce our agreements
  • To send you administrative messages, reminders, notices, updates, and security alerts
  • To provide customer support and respond to inquiries
  • To consider applications for employment

Family Member Privacy Rights

Special Protections for Family Members

  • Any family member can request removal from location sharing
  • Family members under 18 have additional privacy protections
  • Family members can contact us directly with privacy concerns
  • We honor withdrawal requests independent of the Primary Account Holder

Minor Requirements

  • Only parents/guardians may add minors
  • Parents must inform children they are being tracked
  • Additional security measures apply

Minor Rights

  • Minors aged 13-17 may request privacy controls
  • Right to request removal upon turning 18
  • Enhanced privacy protections apply

Emergency Services and Law Enforcement

Emergency Situations

In emergency situations, we may disclose location data without prior consent to:

  • Emergency services (police, ambulance, fire) when you activate SOS features
  • Law enforcement when presented with valid legal authority
  • Relevant authorities to prevent imminent harm

Law Enforcement Requests

We will only disclose information when:

  • Presented with valid legal authority (court orders, warrants)
  • We reasonably believe disclosure prevents serious harm
  • Required by law or legal process

We notify affected users when legally permitted.

Security

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access.

Technical Security

  • All data encrypted in transit and at rest
  • Industry-standard secure cloud infrastructure
  • Multi-factor authentication requirements
  • Regular security audits and monitoring

International Data Transfers

Your data may be stored overseas. We ensure:

  • Adequate protection for personal information
  • Compliance with Australian privacy laws
  • Regular security audits

Important: No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information.

Data Retention and Deletion

Retention Periods

  • Location Data: Duration of subscription + up to 1 year for Premium
  • Account Info: Account duration + 30 days after termination
  • Family Member Data: Until removed or account terminated
  • Support Communications: Up to 2 years
  • Legal Compliance: As required by law

Deletion Procedures

Upon account termination or deletion request:

  • Personal data deleted within 30 days
  • Family members can request immediate deletion
  • Backups securely destroyed
  • Some info retained in anonymized form

Your Privacy Rights

Under Australian privacy law, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for location tracking
  • Complain about privacy practices
  • Receive information in accessible format
  • Have requests processed within reasonable time
  • Appeal our decisions to OAIC

Requesting Access or Corrections

If you wish to access or correct your personal information, please contact us using the details below. We may need to verify your identity and reserve the right to charge a fee for complex requests.

Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. Parents must add children to Family Groups and are responsible for managing their privacy settings. If we learn we have collected information from a child under 13 without proper consent, we will delete it immediately.

Contact Us

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us:

Company Details:

Pathlog Pty. Ltd.

ABN: [TO BE ASSIGNED]

Address: [TO BE DETERMINED]

Contact Information:

Email: [email protected]

Phone: 1300 XXX XXX (M-F 9-5 AEST)

Last Updated: March 2025

This privacy policy is governed by the laws of Australia.