Privacy Policy

Your family's privacy matters. We keep it simple: no data selling, clear consent, and you're always in control.

Privacy Policy Contents

Privacy Policy - Quick Summary

Here's what you need to know:

  • We collect location data to show your family where you are
  • We NEVER sell your data to anyone - not advertisers, not data brokers, no one
  • Only your family sees your location - not other Pathlog users
  • You control your data - access it, correct it, or delete it anytime
  • Everyone must consent to be tracked - no exceptions

1. About This Privacy Policy

1.1 Who We Are

Track My Ride Pty. Ltd. (ABN 71 617 307 570) operates the Pathlog family location sharing service. We're an Australian company committed to protecting your family's privacy.

1.2 What This Policy Covers

This policy explains how we handle personal information, particularly location data, when you use our:

  • Mobile applications (iOS and Android)
  • Website (pathlog.com)
  • Customer support services

1.3 Your Consent

By using Pathlog, you agree to this Privacy Policy. If you're adding family members, you confirm they've agreed to share their location and understand this policy.

Australian Privacy Law

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains your rights under Australian law in plain English.

2. Information We Collect

2.1 Information You Provide

When you create an account:

  • Your name and email address
  • Phone number (optional for account recovery)
  • Profile picture (optional)
  • Password (encrypted and never visible to us)

2.2 Family Member Information

When you add family members:

  • Their name

You must have permission to share this information

2.3 Automatically Collected Information

Our app collects:

  • Device information (phone model, OS version)
  • App version and crash reports
  • Usage data (features used, session length)
  • IP address (for security and fraud prevention)

2.4 Information We DON'T Collect

We do NOT collect:

  • Payment card details (handled by App Stores)
  • Government ID numbers
  • Medical information
  • Browsing history from other apps/websites
  • Contact lists or phone contents

3. Location Data

3.1 What Location Data We Collect

  • Precise GPS coordinates - accurate to within a few metres
  • Time stamps - when you were at each location
  • Movement data - speed and direction of travel
  • Place names - addresses of locations you visit
  • Geofence events - when you enter/leave designated areas

3.2 When We Collect It

  • • When the app is open
  • • In background (if you allow it)
  • • During specific events (arrivals/departures)
  • • When family members check your location

3.3 Battery & Accuracy

Continuous tracking uses battery. You can adjust location accuracy in your device settings. Less accurate tracking uses less battery but may affect features.

3.4 Your Control Over Location Data

  • Turn off location permissions anytime in device settings
  • Pause location sharing temporarily in the app
  • Leave your family group to stop all sharing
  • Delete your account to remove all historical data

4. How We Use Your Information

4.1 Primary Purpose - Family Location Sharing

We use your location data to:

  • Show your real-time location to family members
  • Send notifications when you arrive/leave places
  • Display your location history (past 60 days)
  • Calculate estimated arrival times
  • Trigger alerts for geofence events

4.2 Service Operations

We use other information to:

  • Create and manage your account
  • Send important service updates
  • Provide customer support
  • Prevent fraud and enforce our terms
  • Improve app performance and fix bugs
  • Comply with legal obligations

4.3 What We DON'T Do With Your Data

We NEVER use your data for:

  • Selling to advertisers or data brokers
  • Creating profiles for marketing
  • Sharing with other Pathlog users outside your family
  • Research without your explicit consent

5. Who We Share Information With

5.1 Your Family Group

Location data is shared ONLY with members of your family group.

  • You control who's in your group
  • Maximum 3 members (Tier 1) or 10 members (Tier 2)
  • Members can only see each other, not other Pathlog families
  • Anyone can leave the group anytime

5.2 Service Providers

We work with trusted companies to run our service:

Cloud Hosting (Azure/Google Cloud)

Stores your data securely with encryption

Push Notifications (Apple/Google)

Delivers alerts to your device

Analytics (Anonymous Only)

Helps us understand app usage patterns

Customer Support Tools

Helps us respond to your questions

All providers sign contracts prohibiting use of your data for their own purposes

5.3 Legal Disclosure

We may disclose information only when legally required:

  • Valid Australian court orders or warrants
  • To prevent serious threat to life or health
  • As required by Australian law
  • To protect children from harm

We'll notify you of legal requests unless prohibited by law

5.4 Business Transfers

If Pathlog is sold or merges with another company, your information may transfer to the new owner. We'll notify you before this happens and the new owner must honour this privacy policy.

6. Where We Store Data & How Long We Keep It

6.1 Data Storage Location

Your data is stored:

  • Primarily in Australia - on secure cloud servers
  • May be processed overseas - by our service providers
  • Always encrypted - both in transit and at rest

We ensure overseas providers meet Australian privacy standards

6.2 How Long We Keep Your Data

Data Type Retention Period
Location history (on device) 30 days
Location history (on servers) While subscribed + 30 days
Account information Until deletion + 30 days
Support conversations 2 years
Legal compliance records As required by law

6.3 When You Delete Your Account

Here's what happens:

  • Location sharing stops immediately
  • You're removed from all family groups
  • Personal data deleted within 30 days
  • Some anonymised data kept for analytics
  • Legal records kept if required by law

7. How We Protect Your Data

7.1 Technical Security

  • 256-bit encryption for all data
  • Secure HTTPS connections
  • Regular security audits
  • Regular backups

7.2 Access Controls

  • Staff access on need-to-know basis
  • Two-factor authentication for staff
  • Access logs and monitoring
  • Background checks for employees
  • Confidentiality agreements

7.3 Your Security Responsibilities

  • Use a strong, unique password
  • Don't share your login details
  • Keep your app updated
  • Use device security (PIN/fingerprint)
  • Report suspicious activity immediately

8. Your Rights Under Australian Privacy Law

You Have The Right To:

Access & Correction

  • Request a copy of your data
  • See what we know about you
  • Correct mistakes in your data
  • Update outdated information

Control & Deletion

  • Delete your account anytime
  • Leave family groups
  • Stop location sharing
  • Withdraw consent

8.1 How to Access Your Data

You can access most of your data in the app:

  • Profile: View and edit your account details
  • Location History: See your past 30 days of locations
  • Family Members: Manage who's in your group
  • Settings: Control privacy preferences

For a full data export, email [email protected]

8.2 Data Portability

You can request your data in a machine-readable format (JSON/CSV). We'll provide it within 30 days. This includes your location history, account details, and family group information.

8.3 Opting Out

You can opt out of:

  • Location sharing: Turn off in device settings
  • Notifications: Manage in app settings
  • Analytics: Email us to opt out
  • Everything: Delete your account

9. Children's Privacy

9.1 Our Approach to Children's Privacy

We take special care with children's data. Only parents or legal guardians can add children to a family group.

Children Under 13

  • Parent/guardian must create account
  • Limited data collection
  • No direct contact from us
  • Parent controls all settings

Teenagers 13-17

  • Still need parental consent
  • Can request location pauses
  • More privacy controls available
  • Can request removal at 18

9.2 Parental Rights

Parents can:

  • Access their child's location data
  • Delete their child's account
  • Control privacy settings
  • Remove the child from tracking

Note: If we discover we've collected data from a child without proper consent, we'll delete it immediately.

10. Privacy Complaints Process

10.1 How to Make a Complaint

If you have privacy concerns:

  1. Contact us first:
    Email: [email protected]
    We'll acknowledge within 48 hours
  2. We'll investigate:
    We aim to resolve complaints within 30 days
  3. Written response:
    We'll explain our findings and any actions taken

10.2 If You're Not Satisfied

You can escalate to:

Office of the Australian Information Commissioner (OAIC)

Phone: 1300 363 992
Email: [email protected]
Website: www.oaic.gov.au

11. Changes to This Policy

We may update this policy when:

  • Laws change
  • We add new features
  • We improve our practices
  • We expand to new countries

We'll notify you by:

  • Email (for major changes)
  • In-app notification
  • Posting on our website

Continued use after notification means you accept the changes

12. Contact

[email protected]

Office hours: Monday-Friday 9am-5pm AEST

Postal Address:

Track My Ride Pty. Ltd.
661 waterdale rd
West Heidelberg, VIC 3081
Australia

ABN: 71 617 307 570

Your privacy matters to us. This policy explains everything in plain English. If anything is unclear, please ask us.

© 2025 Pathlog Pty. Ltd. All rights reserved.